Currently serve as Deputy Director of Strategy and Operational Performance for the Illinois Department of Financial & Professional Regulation (IDFPR), which oversees licensure and regulation of professionals and state-charted financial service providers. Leading contributor to IDFPR’s strategic transformation efforts. Develop data-driven operating models, user-centered digital services, and effective regulatory frameworks to reduce costs, strengthen operations, and improve customer/citizen engagement and experience. Technical knowledge and skills (SQL) in data sourcing and data analysis. Proficient using data visualization tools (Tableau and SAP BI) to report results and advance evidence-based business decisions. Energized by complex challenges. Enjoy pushing the boundaries of the status quo by looking for unique or more efficient ways to do things. Thorough, resourceful and always willing to dive deeply into a subject to fully understand and present it effectively to others. Interests include: emerging tech, digital transformation, lean product development, blockchain technology and big data analytics.